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Thoughts By Thought Leaders bridges the digital divide between the web and business communities. Here you’ll find case studies, ideas and experiences that have helped organizations realize real business value in adopting or implementing advanced web practices in #UX, #IA, #CS and #WW.

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Partnership with Jamaican Design Association

December 5/2011

Jamaica workshops

We’re thrilled to announce a partnership with the Jamaican Design Association that will allow all members – current and those signing up for the first time – an additional 10% off workshops that we’ll be leading in Jamaica this January at the world-class business hotel, The Jamaica Pegasus.

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Information Architecture Resources

October 25/2011

ia resources workshops

The following are resources I would recommend checking out on the discipline of Information Architecture. Links include peer-written magazines, videos, podcasts, books, and more! I’ll continue to update this list over time, so be sure to come back once a month to find new resources.

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Getting Buy-In Using Metaphors

August 29/2011

Content Strategy ia metaphors

The following true story illustrates how using metaphors, and speaking to the experiences of the people you work with, can facilitate a greater understanding of projects without intimidating or overwhelming people.

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Evangelizing UX in the Enterprise

July 30/2011

enterprise evangelizing ux

I’ve spent nearly 15 years working in an enterprise environment and my clients have, for the most part, been internal stakeholders. Something that I have personal success with is evangelizing UX in the enterprise. Many UX practitioners fancy giving presentations at conferences and workshops to groups of people who already understand UX and its inherent value;

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How to Measure Web Usability with SUS

July 5/2011

sus system usability scale usability usability test

Understanding your target audience is the first step in creating an experience that meets their needs and engages them online. But we can never be sure we’ve create that experience without testing it. There are various ways of performing these tests: AB testing either on site or remotely, survey (again on site or remote), eye tracking, and monitored tasks. All of these work really well in gaining a fuller understanding of what real users experience on a site…

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