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Thoughts By Thought Leaders bridges the digital divide between the web and business communities. Here you’ll find case studies, ideas and experiences that have helped organizations realize real business value in adopting or implementing advanced web practices in #UX, #IA, #CS and #WW.

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User Research? It’s a Requirement

September 28/2011

research ux

One of the hardest parts of the User Experience process to fit into a project is the up-front user research. There are many reasons for this, many unfounded, that make this the first thing to go when trying to cut down the scope or cost of a project. It seems that user research is the red headed stepchild, always being left out of all the family fun. It’s time that this changes.

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5 Critique Questions for Designers and Clients

September 26/2011

critique ux

A few months ago, I was asked “How do we take our design reviews and make them less about the User Interface specifics and more about the quality of the experience?” After seeing Adam Connor and Aaron Irrizary put on a fantastic presentation at the 2011 IA Summit, I decided to revisit this thought.

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Engaging Stakeholders in User Research

September 20/2011

research ux

One of the hardest things to do as a User Experience professional is to get sign-off on design work. I have seen designers go through multiple cycles of mockup reviews with stakeholders, struggling to get buy-in for their proposed solutions. Even if the designs are based on heuristics or best practices, stakeholders still lack the confidence that these designs are the “right” way to go.

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Barriers to Better UX – The Organization Doesn’t VALUE Design

September 14/2011

ux

It can be easy to think that your organization doesn’t value user experience design. Projects start and you’re not called in until it’s time to paint the wireframes with pretty colors. Or worse, you’re not called in at all! It can be easy to think that your organization doesn’t believe in the value of a better user experience. But this isn’t true…

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7 Organizational Barriers to Designing Better Experiences

September 6/2011

ux

Over the last 6 years, I’ve been fascinated by watching how teams work together to create experiences. Much of these 6 years was spent with agile teams. Slowly, my personal practice as a user experience designer has evolved. Instead of focusing on what I can do to improve the experience, I’ve come to focus on what I can do to improve the organization.

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