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Thoughts By Thought Leaders bridges the digital divide between the web and business communities. Here you’ll find case studies, ideas and experiences that have helped organizations realize real business value in adopting or implementing advanced web practices in #UX, #IA, #CS and #WW.

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Debating with Conviction

January 1/2013

ux

In a world of such great uncertainty, why is not the evolution of our own thinking and the ideation of how we share ideas the highest of priorities? And by this I don’t mean evolving technologies but rather to question with conviction the diamond like resistance to change within organizations.

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Creativity… The Missing Link Between Data and Common Sense

October 30/2012

creativity ux

The following are slides and sources from my talk at the 3rd annual UX Camp Ottawa conference. Many thanks to volunteers and organizers for a wonderful experience!

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Why I’m Quitting School

September 18/2012

When I started my role as an information architect over six years ago, I read Rosenfeld and Morville’s polar bear book, which demonstrated through both the author’s credentials (MLIS degrees), and some of the works they cited (like Marcia Bates’ excellent berrypicking article about online browsing and search behaviours), that information science is foundational to the IA discipline. So, while I learned on the job, I also began studying toward an MLIS degree. My goal was to become a better practitioner. And I learned a lot from the readings that I did in the foundation courses.

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Enterprise Content Strategy Comes Down To Governance and Workflow

August 9/2012

Content Strategy governance

Content strategy. It’s all well and good that many of the outputs we talk about in the industry are related to tactics, but what about the higher level strategy and implementation? How do organizations go about adopting a corporate culture that supports the creation and integration of an enterprise content strategy?

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Want a Successful Marketing & Content Strategy? Try a Retention Funnel

July 4/2012

content marketing customer service

What role does content marketing play in your organization? Is it simply for increasing traffic and leads? If so, you’re not alone. But what about giving existing customers the opportunity to move to the next level?

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